The process by observing and measuring comparatively. Applied to states, physiology, words and other behaviors.
Pattern: Difficult makes Client feel lack of confidence.
A: This project is really difficult.
B: What’s the difficulty?
A: I don’t feel confident in it.
B: Well, I guess the more difficult it is, it can be hard to digest. And doesn’t that mean you will be more careful and meticulous?
Pattern: An unreasonable boss never takes action on feedback provided.
A: My boss is so unreasonable.
B: How so?
A: He never takes action on things that we provide feedback on.
B: “Never” is a strong word.
A: We have never heard back from him.
B: Perhaps then he’s not unreasonable, but either overwhelmed or untrained?